In the evening during the last few weeks of a rapidly fading 2020, I sought some mindless solace watching the Discovery Network programs “Holmes on Homes” and “Holmes Inspection.” (Some of you may recall my writing about these shows in the Spring 2011 edition.) For those of you who are unfamiliar with this unique reality-show creation, I provide the following synopsis.

Mike Holmes is a licensed building contractor based in Canada. Over the years, he worked on numerous projects that increased his ire at the shoddy workmanship of Ottawa-based buildings, contractors, and home inspectors. He developed a TV series where he would work with victimized homeowners, review their problems, propose solutions, and, in his trademark phrase, “Make Things Right.”

Simply put, Mike Holmes is an entrepreneur. He developed a unique selling proposition, found a way to identify pain points common to the people in that niche, and provided a means to solve those problems. Similarly, I view a large aspect of my work at Heliotropic Systems in the same way.
Over the past ten years, I have met small business owners with computer systems that they purchased and supported on their own, some who have been helped by Staples or Best Buy employees, or (in rare instances) other IT solutions providers. Invariably the number of computer problems these business owners experience reaches a point where they cannot function properly, or they realize they require more experienced assistance. As a result, I get a call for help.

And yet, there are some calls for help that never result in an ongoing relationship. Looking back, I can recall one specific instance where the business owner was not interested in obtaining the requisite support needed to make their life – and their business – better. Mike Holmes only shows the successes on his TV programs, not the failures (although that might make for an exciting show on its own). But sometimes it is important for me to point out where I have dropped the ball – because that’s when I learn about how to be better.

In this case, a provider of health care solutions for older adults asked me about an anti-malware solution. I informed him that my answer to his question depended on whether he was using the consumer version or the business edition. He didn’t know which version he used, so we arranged for me to visit his office to conduct a network survey so that I could answer properly.

When I arrived, he explained how he had set up his office and his computers. He explained that the software he and his staff used was cloud-based. He showed me one of the computers and listed the software. He was certain everything was okay because he and his team had experienced very few problems.

What I saw was vastly different. Here was the owner of a healthcare-related business, which meant he was supposed to follow HIPAA guidelines. I started by asking about the results of his HIPAA Risk Assessment (the first step required for compliance) and his internal documentation. I learned he didn’t do the assessment and didn’t have any documentation. His network did not have a firewall. His computers ran the Home edition of Windows 7 and Windows 10, not the Professional version on which settings needed to be established for HIPAA compliance. His security software was a consumer version, as was his anti-malware software. He did not backup the files stored on the computers that were not associated with his cloud-based product. The computer hard drives were not encrypted (nor could they be on the Home version of Windows). In other words, his situation was a hot mess.

When I presented my findings to him a few days later – and spoke of what it would take to become compliant – I realized when his jaw dropped that I had failed in a significant way. You see, in the initial meeting, when I saw all those “red alerts” around the office, I got distracted and immediately slipped into my “tech support red shirt” mode. I neglected to take the time to ask him what his current and expected IT budget was. As it turned out, he didn’t even have an IT budget. Like the omnipresent Liberty Mutual commercials (as I said, I was watching a lot of TV), “he only paid for what he needed.” So, he couldn’t begin to fathom the amount of money I was proposing to upgrade this office’s computer network — an effort I call “technology stabilization.” Nor could he envision an ongoing, monthly expense to maintain that heightened managed security posture. And he certainly wasn’t willing to step up his game to comply with all necessary HIPAA regulations.

I tried – over the next year – to convince him that paying a HIPAA violation fine to the Office of Civil Rights (OCR) would be far more expensive than doing the right thing. But he had safely stayed beneath the radar for so long that he felt comfortable “saving money” by not doing anything. Eventually, I stopped sending him further entreaties to help him out.

What lessons did I learn from this experience? I always ask a prospect what their IT budget is, and what they think it should be. I always make sure to set appropriate levels of expectation afterward. I always follow my checklists faithfully so as not to forget important steps. I always aim to learn if a business owner places a high value on having reliable processes and procedures to manage their network and computers. The last thing I need is to have a constant fight each time I introduce a new feature to protect a business. And I always aim to “Make Things Right,” just like Mike Holmes.

On December 8, 2020, Adobe announced the following: “Adobe will no longer support Flash Player after December 31, 2020, and Adobe will block Flash content from running in Flash Player beginning January 12, 2021.”

So, that’s “all she wrote” for an application that lasted 24 years. But the end was not unexpected. In mid-2017, Adobe announced it would retire Flash from support and halt distribution of the application by the end of 2020.

The primary browser makers — Apple, Google, Microsoft, and Mozilla — also embarked on their own roadmaps for Flash Player’s end. Because the vast bulk of Flash content was created for websites and run in web browsers, those four developers’ plans carry enormous weight.

Here are how those browser makers will wrap up Flash — if they haven’t already done so — in the coming weeks.

Google Chrome

Google has stated that as of January 2021, “Flash Player will be marked as out of date and will be blocked from loading” in Chrome.

Edge and Internet Explorer

Because Microsoft’s Edge now relies on the same base code as Chrome, and Internet Explorer (IE) is maintained only as a legacy last resort for businesses, the Redmond developer’s path toward Flash finality is complicated.

Microsoft plans to purge Flash from Windows and will offer the uninstall-Flash update via Windows Update as an “optional” download in early 2021. The status will change to “recommended” a few months later.

During the summer of 2021, Microsoft will eliminate the remaining evidence of Flash support from the original version of Edge and IE.

Firefox

Mozilla has taken a straight-forward approach to vanquish Flash. Firefox 84, which was due to be shipped on December 15, 2020, will be the final version to support Flash. Firefox 85, slated for release on January 26, 2021, will arrive without Flash support.

Safari

Safari 14, the 2020 refresh that was bundled with the macOS 11 (“Big Sur”) upgrade in November, and offered in late September as an update to users running the earlier Catalina and Mojave versions of macOS, lacks any capability to run Flash content.

What Does This Mean For You?

With the Adobe Flash Player removed from your browser, you can expect some ads not to function properly, some games will not operate as you expect, and some websites will not display content (either properly or at all).

Please note: There is nothing you can do about it.

Every website owner has known for years this change was coming. It was their responsibility to create an alternative method of providing their advertising, games, and web content. If one of your favorite websites is not displaying content — or otherwise not appearing properly, you can locate their Contact Us section and send them a note. How responsive website owners will be after the fact is questionable. I have a feeling several will be scurrying to learn how to code in HTML5, the replacement method that has been available for almost six years.

The “black screen” problem in Windows 10 shows how nothing sometimes matters quite a lot. Seeing nothing except a black screen where the desktop and its icons usually appear is disconcerting because you don’t know what the computer is — or isn’t — doing.

I am an experienced Windows user, and when I encounter a black screen, I know at least two things immediately. First, just like you, I know that something is wrong with my computer. And second, because nothing is visible, I can assume something is not quite right with the graphics interface and the operating system.

As a start, that may be enough, but what most of you want is to get your desktop back. In this article, I’ll guide you through the methods I’ve found to fix this annoying problem.

Occasionally, you’ll start Windows and end up with what’s called a “black screen with a cursor.” Just as it sounds, this means the display is entirely black, except that the mouse cursor appears on that black background. The cursor might track your mouse’s movement even though it’s moving over a completely black screen.

In my personal experience, the black screen with a cursor occurs far more frequently than a black screen by itself (no cursor). The presence of a cursor that responds to your mouse’s movement is a good sign — even in the midst of a bad situation. It indicates that Windows is still working (partially) behind the scenes, and that the mouse driver can still track the cursor position on the screen. This means there’s an excellent chance that the desktop can be restored to regular operation using a few well-known key combinations.

Two keyboard combinations can (usually) restore normal operations

Both combinations involve pressing multiple keys simultaneously. This means using one finger to press the first key and holding it down, using a second finger to press the second key and doing likewise, then more of the same for a third key — and one of these two combinations requires adding a fourth and final key as well.

Attempt 1: Restart the graphics driver

This four-key combination tells Windows 10 to stop, then restart any graphics drivers that happen to be running. For your first attempt, do this: Windows key + Ctrl + Shift + B. I usually do the first three keys with my left hand, then press the letter B with my right index finger.

If you see the rapid flashing of the disk activity light, that’s a good sign. Sometimes the screen will return to regular operation a few seconds later, showing that the driver has reloaded and is now running successfully. Sometimes, nothing else will happen after the disk activity light stops flashing, so it is on to the second attempt.

Attempt 2: The three-fingered salute

This is a familiar key combo to anyone who has used Windows for a long time: Ctrl + Alt + Delete.

Even when the first attempt gets the graphics driver going, it still won’t light up the screen. And sometimes, when that’s the case, this key sequence will repaint the screen to show you the secure log-in options. If that screen does appear, click “Cancel,” and your desktop should reappear.

Attempt 3: Forced restart

If the cursor is absent, these key combos often won’t help (and sometimes they don’t help even when the cursor is present). In those cases, there’s only one thing to do next: forcibly turn off your computer. This means holding down the power button – for at least the count of 10 – until the device completely shuts down.

After a moment, press the power button again to turn on your computer. It should typically start with no black screen. If the screen remains black after you’ve gone through these steps, you need to call me!

Nobody wants to see a black screen on Windows 10

If you ever encounter this disturbing situation, you now have a pretty good idea of how to fix it yourself. In most cases, reloading the graphics driver or restarting the computer will do the trick. In other cases, there’s no choice except to let me know so that I can work through some of the more advanced troubleshooting sequences.

This article is an expanded version of the “2 minute tech talk” I gave to the Fort Lee Regional Chamber of Commerce on September 16, 2020.

I spend time each day reading technology publications, newsletters, and Google Alerts about data breaches and cybersecurity. I do this because it is my responsibility as a Technology Solutions Provider. Based on recent trends, I believe that the general public is not aware that the COVID-19 pandemic has created a unique environment for attackers.

Every business sector faces the problem of how to define the appropriate level of cybersecurity. A significant challenge for businesses is that they have most of their staff working from home for the first time. Their traditional approach was to keep untrusted devices off their networks. With that premise upended, business owners must now contend with a new wave of threats from unpatched home computers running on unsecured home networks.

Cybercriminals invariably seek to exploit vulnerabilities of institutions. Unfortunately, many school districts are unprepared for this new challenge and are potential victims. On top of dealing with everyday issues like cyberbullying and sexting, the education sector faces some unique challenges.

First, it is a leading target for attackers. According to Microsoft Security Intelligence, the education sector accounted for 60 percent of all reported enterprise malware in the past 30 days. Since September 1st, a half-dozen schools have experienced ransomware attacks, including the Somerset Hills school district here in New Jersey.

Second, the education sector frequently uses older systems, and one of the most significant vulnerabilities is the continued use of Windows 7. Microsoft ended support for this operating system in January, which means it is no longer issuing patches for new security vulnerabilities. According to a study released in the spring, roughly 10 percent of the nation’s schools are still using Windows 7 computers. Many students may be using these older machines at home because it is common for children to be using older, hand-me-down devices.

States and school districts need to dedicate money and resources to ensure students can learn in a secure environment. However, financing the requisite level of security is problematic. Governor Murphy initially slated increased funding in the 2020 – 2021 budget but had to revise that downward after the pandemic began. For example, the Fort Lee school district’s budget was pared down by $352 million.

I hope learning about cybersecurity will eventually become part of the K-12 curriculum. That will require new coursework and additional funding. It would behoove the state to invest in more training and support for teachers, staff, and students to learn and practice good cyber hygiene to keep everyone safe.

If you are unsure how your school is implementing security measures to protect their students, contact the district office and ask. But keep in mind, there are two sides to the remote learning equation: The school’s and yours.

Here are five steps you can take to improve the security posture of children attending K-12 via distance learning.

  1. Make sure you are using an updated Windows 10 computer, an Apple computer running Catalina, or a Google Chromebook.
  2. Windows computers should not use a free internet security product because it will not protect your computer from most malicious attacks.
  3. Make sure your home Wi-Fi network router has the latest firmware update, that you use encrypted protocols, and that you employ a complex password.
  4. Check for router firmware updates twice a year (just like you test your smoke detectors when we enter and leave Daylight Savings Time), and change your password each time you update it.
  5. Ensure that your home network has a secure connection to the school district’s resources, preferably through a VPN.

Note that these are also useful practices for anyone who is working remotely from their office.

Thanks, and safe computing!

SonicWall, a leading perimeter security vendor, issued a mid-year update to its annual threat report in July. Amid the global disruption caused by the coronavirus pandemic some threat trends are surprising:

  • The number of malware attacks is down by 33%.
  • The instances of ransomware are up globally by 20%, but over 100% in the US.
  • Office files (Word, Excel, and PDF) continue to be used primarily for malicious intent.

There was a huge spike of IoT malware — up as much as 50%.
Also noted, but not at all surprising: Cybercriminals are increasingly targeting the large number of employees who are working from home.

Cybercrime has increased since the start of the pandemic, and the latest targets now include medical facilities, hospitals, and research labs. These focused attacks have two purposes: First, to disrupt normal business and day-to-day activity; second, to obtain research data related to potential vaccines and coronavirus solutions. Nation states – most likely China, Russia, and North Korea – are very interested in obtaining intellectual property. Based on these attacks, it appears to be far easier for these cybercriminals to steal someone else’s work than to do their own.

New, never-before-seen malware variants found in the first half of 2020 increased by more than 60%. This occurred despite the overall decline in the number of malware attacks. From this, we surmise cybercriminals are experimenting to see what version can effectively get through normal defenses.

In the first half of 2020, Office files and PDFs comprised one third of all new malicious files. One of the key takeaways from the analysis of these files is that “threats are becoming more evasive and more nefarious.”

However, ransomware is on the rise. By way of contrast, global ransomware rose 15% in all of 2019. In the first half of this year, despite a global pandemic that constrained most business activity in the second quarter, it is up 20%.

The report notes a very strong correlation between where the coronavirus hit and when ransomware attacks occurred. Looking closely at the numbers, I believe this trend will continue, and the United States is going to experience more cybercrime during the next few months until the rest of the country (particularly the South and West) reduce the number of infections.

One of the scariest aspects of these recent attacks is summarized as follows:

“To make matters worse, many ransomware operators have taken to selling or otherwise releasing company data if the organization refuses to or cannot pay.

“Even for companies that cooperate with the criminals’ demands, the trouble often doesn’t stop when the ransom is paid. Many organizations pay the ransoms, only to find their files are irretrievably corrupted or have been wiped out altogether. Ransomware attacks are so devastating that they’ve forced a number of companies out of business.”

Here is an analogy to put that in perspective. A stranger breaks into your house, steals some of your belongings, and contacts you, offering to sell them back. You agree, and after the items are returned, you find they are damaged beyond repair. Worse, some of the personal documents you kept in your desk drawer have been published on the internet so that everyone can see your financial position. You, as an individual, would be mortified. When this happens to a small business, the consequences are enormous.

In terms of IoT – devices that connect to the internet to provide various services – the first six months of 2020 saw twice the number of attacks as 2019. The report forecasts that the end of the year may show numbers surpassing the combined values of 2018 and 2019.

In the consumer space, IoT devices include: Amazon Echo, Nest smoke alarm, Ring doorbell, various home security systems, smart TVs, and even smart refrigerators. http://iotlineup.com has an extensive list.

In the business environment, IoT devices include: smart locks, smart video cameras, and smart lights and energy management. These components comprise all the security elements of typical building management functions.

What’s the motivation of cybercriminals to attack these devices? They are looking for a “back door” into networks with lower chances of detection so they can deploy other forms of malicious software to compromise the computers on that network. It is essential for both the IoT device manufacturers and people who use them to insist that security considerations should be top of mind for all new devices (older ones are unlikely to be retrofitted).

I don’t think have made any mention of Coinhive in recent editions because I knew it had been shut down in early 2019. But just to recap: Coinhive was a cryptocurrency mining service that installed software in a computer’s web browser to exploit that computer’s resources to mine bits of the cybercurrency, Monero.

In 2020, as if there wasn’t enough anguish, there is a replacement called XMRig, another Monero cryptominer. In June, the US Cybersecurity and Infrastructure Security Agency (CISA) announced that XMRig was among the three signatures that make up 90% of potential threats.

So, there you have it. From SonicWall’s perspective, we were not even half-way through the year and things were already looking pretty dicey from a security standpoint. There is general consensus among security companies that attacks will only increase, and as the coronavirus continues to beat down United States businesses, along with the disruption from the upcoming presidential election, the cybercriminals are not going to stand idly by. They are going to take full advantage of the turmoil, and they will exploit it to the best of their ability.

Thanks, and safe computing!

Some phishing campaigns work by impersonating well-known organizations or brands. If cybercriminals send an email that looks just like one that comes from a company you are familiar with – and possibly even doing business with – then their hook is set. You can either take the bait or delete the email.

Microsoft is a tempting target for cybercriminals to spoof because it has a large number of subscription-based products, like Office, OneDrive, Outlook, and even Windows.

In mid-July, Abnormal Security, which specializes in preventing email fraud, discovered two different attacks designed to trap unsuspecting victims with subscription renewal. The crooks impersonated actual email notices from Microsoft. Their goal was to steal sensitive information from the recipients by convincing them that they need to renew their Microsoft Office 365 subscription.

The first campaign consists of an email telling the recipient that Office 365 is now called Microsoft 365 and that they should renew their subscription by a specific due date. The email contains a “Click to Renew” link that takes the recipient to a submission form requesting certain sensitive data, such as name, address, and credit card number.

In the second campaign, the email warns the recipient that their Microsoft 365 subscription has already expired and that by a particular date, they must renew it. A “Renew now” link takes the person to a PayPal page that prompts them to enter their PayPal payment details. (I had to look this up, but I learned that Microsoft does accept PayPal.) Typically, the transaction is processed directly, but in this case, it goes to the criminal’s PayPal account.
In both cases, anyone who took the bait will eventually find their PayPal payment information misappropriated and their Microsoft credentials compromised by the attackers.

Why These Attacks Work

A convincing phishing attack incorporates a variety of elements to trick its recipients. These two campaigns adopt several familiar tactics.

  • Official source. By pretending to look like an automated notice from Microsoft, the email gives the appearance of coming from an official source. As such, the recipients may be more likely to follow the instructions in the email.
  • Sense of urgency. Like any effective marketing campaign, the emails conveyed a sense of urgency by warning the recipient that their Microsoft 365 subscription needs to be renewed or has already expired. Further, both emails gave the recipient only a couple of days to renew before the deadline was up. Because Microsoft Office is considered an essential service by many individuals and small businesses, people may overlook the suspicious signs and quickly click on the link to try to renew.
  • Convincing landing page. Hosted on a web site called “office365family.com,” the landing page for the first campaign uses the Microsoft Office 365 name and branding to appear legitimate. The page also borrows images, links, and a website footer from Microsoft’s actual site. However, there are telltale signs that the page is not legitimate. The fonts are inconsistent and many of the header links are broken.
  • Real URL. The second campaign links to an official PayPal page. Yet, there’s no verification as to the product being purchased, no specific entity or individual as the payee, and no guaranteed transfer of goods.

How to Protect Yourself

To guard yourself against these types of phishing campaigns, take the following steps:

  • Double-check the sender’s name and email address to ensure that they’re coming from legitimate sources – don’t just trust the display name.
  • Double-check the webpage’s URL before signing in. Attackers will frequently hide malicious links in redirects or host them on separate websites that can be reached by safe links. This technique allows them to bypass link scanning within emails by traditional email security solutions.
  • If the web site name looks suspicious, do not enter your credentials! Instead, contact me if you have any questions.
  • Verify the information with your office administrator or IT solutions provider for cloud-based subscriptions.

Analysis

If you ask why anyone would do this, the answer is simple: these campaigns generate significant revenue for little effort. One result is straight-forward, because PayPal provides funds directly to the cyber criminal’s account. The one that gains access to a business’ email account is another way. How? Well with those credentials, they now have a list of all of their contacts. They can see who works for which business and can then craft a third, and more disconcerting scam: Business Email Compromise (BEC) or CEO fraud.

A follow-up campaign will be sent to those contacts attempting to claim missing accounts, or asking for wire transfer payments, or various “we need this funding by this time” emails that use social engineering to convince office administrators and in-house bookkeepers to send money to the stated claimant. Only, these emails are not from who they say they are. According to the FBI’s Internet Crime Complaint Center (IC3), businesses in the United States lost more than $1.7 billion in 2019 to BEC scams.

Protecting your business from this kind of malicious email threat follows similar rules to those I stated above. And I’ll add one more factor to keep yourself and your business safe: If you get an unexpected email that asks you to send funds, CALL the person who is requesting it to confirm they sent it. It takes one minute to make a call. It could save you and your business tens of thousands of dollars.

Thanks, and safe computing!

I have written frequently about various scams and wrongdoing that have been perpetrated by “bad actors” around the world. Their attempts to profit by phishing for your personal information, obtaining your company’s data, or by wreaking havoc on your computers to collect a ransom have continued unabated. According to several threat analysis reports, these violations are escalating.

Accordingly, I have built what I consider to be an adequate security solution to offset, if not lessen, those threats. But as we all know, these unscrupulous offenders are relentless in their pursuit of illegal gains – because of the high payoff from their activities.

While reducing the number of attacks is one thing, I no longer believe that it is possible to eliminate them. I want to make sure that small business owners are aware of a variety of defenses that they can put in place to help prevent various attacks from ending badly for them and their business.

If you think back in historical terms, a castle had many defenses: the moat, the drawbridge, the battlements, the inner wall, and finally, the walls of the building itself. A business must have similar levels of security mechanisms in place to prevent cyber-attacks from causing devastation. Because without multiple layers of protection, the likelihood is, something malicious will get through, and whatever that something is, it will wreak havoc on you and your business.

In mid-June, I attended a webinar that featured one session that blew my simple analogy to shreds. Bruce McCully, president of Galactic Advisors, has come up with a more sophisticated method of determining risk, and thus, identifying areas of improvement for security measures for small businesses.

His approach comprises six layers of protection, which surround the assets of a company. He defines assets as any file system data, a Human Resources system, Payroll data, or database. Those six layers are:

  1. Human
  2. Perimeter
  3. Network
  4. Endpoint
  5. Application
  6. Data

The Human layer describes, as you would expect, the actions taken by the employees of a company. They are the first line of defense against any attacks on any small business, but they are also the weakest. This is why policies, procedures, and training are so important.

The Perimeter layer describes the rules required by the company’s firewall. A firewall is an appliance that reads the incoming and outgoing internet traffic and scans for anything unusual.

The Network layer is one that focuses on how an organization connects their computers and devices.

The Application layer involves the remote monitoring and maintenance software that IT technicians employ.

The Endpoint layer consists of the computers that run next-generation antivirus security.

Finally, the Data layer is the one that details the company’s back-up and restore policies. After all, if you are not backing up your important files – with the foresight of knowing how quickly you can restore them in the event of any attack – you are not protecting your assets.

All of this seems reasonably straight forward, and it is. Where it gets more complicated is when McCully says that it is not enough to have those layers and apply rules to them. No, he adds that it is essential to add gradations to those layers. He proposes four, although not all four apply to each segment. Those categories are:

  • Prevent
  • Guard
  • Detect
  • Mitigate

Yes, it would help if you prevented terrible things from happening. It takes a significant amount of discussion with a business owner to determine just how he or she would want to go about doing that. But it would be best if you also guard against inadvertent data loss that is not necessarily controlled by people. Next is the ability to detect intrusions of almost any kind, and define the alerting mechanisms to ensure they are acted upon promptly. Finally, you must develop Breach Response Procedures and possibly involve a third-party Security Operations Center to track the elusive path of the threat vector that attacked your company — and clean up afterward.

McCully then describes three levels of business needs for each of these components:

  • Basic needs
  • Security compliance requirements
  • Compliance-driven mandates

For each of these, he includes the following scale:

  • Non-essential, meaning it is not a core component of the company’s security program.
  • Recommended, because it is necessary to educate the company about the solutions, whereby they will invest in a more secure environment.
  • Mandatory, which he defines as “table stakes items;” these are items that, if not implemented, are considered negligent.

This vast matrix of layers, categories, and levels is truly wonderful, and incredibly thought-provoking material. I plan to spend several weeks working to formulate my responses for each aspect of this new roadmap. And the very first step in this arduous journey will be to apply all of these elements to my business, and to shore up my documentation and defenses. I am certain the result of those efforts will be various proposals for new and improved ways in which to safeguard your home computers, your “work at home” laptops, and all the small business networks that I serve.

Thanks, and safe computing!

As of April 28, 2020, more than 1,000 deaths in Bergen County have been attributable to Covid-19. Obtaining a test is still only available to people who are sick with the coronavirus symptoms (fever, cough, and shortness of breath). Governor Murphy says this situation will get better during the coming month.

I am hopeful that our local situation will start to get better sooner rather than later. Everyone I have spoken with recently is getting anxious about being house-bound. But the truth is, this virus is here, there is no vaccine, and at some point, you will most likely get it. How your body reacts to the infection will be different than anyone else’s. When that happens, I can only hope that it is mild, and your discomfort is limited.

That’s probably not what you wanted to read in a monthly newsletter that purports to be about technology, but I’m getting there.

Last week, Hope Rothenberg, Executive Director of the Fort Lee Regional Chamber of Commerce, posed the following challenge: “My biggest concern about going back to work/reopening my business is…” Here is my response.

As a practical matter, if I have to make a “house-call” in the next few weeks, I’m going to have to ask the prospect or my client to remain six feet away.  I’m also going to have to wipe down the keyboard and mouse (provided I don’t bring my own – but that will require sanitizing after each use) and wear mask and gloves throughout the process.  Having any sort of meaningful conversation will have to be done by phone (or Zoom) either before or after, because a mask hides most facial expressions.

My concerns are the same as other business owners whose businesses were shuttered and now have to reopen.

The critical question is: How do I obtain the necessary supplies required to reopen, such as thermometers, masks, gloves, wipes, and sanitizer gel?

Follow-on questions include:  What procedures am I, as a business owner, going to put in place for my organization?  And how can I get a blueprint of “best practices” so that I don’t have to re-invent the wheel?  In other words, what resources are available, and where can I obtain them?

We joke about those summertime beach establishments with a sign that reads, “No shoes, no service.” Well, that’s going to have to be adjusted to, “No mask, no gloves – you are not permitted inside.”  I believe it is essential for businesses that cater to outside guests, to be able to obtain and use a web-based app to monitor who enters and exits their store/business so that contact tracing can take place.  I know New Zealand has required this, but I haven’t yet heard of any organizations that have a solution here in the US.  Apple and Google have agreed to get something built, but it is probably going to be a while before we see one – long after most states will have reopened for business.

So let’s talk about that new app. The concept of this app is that if you find out — after being tested — that you are infected, you can indicate your status in the app. That status, and the resulting location information, will then allow anyone who has recently been near you to receive a notification that they should take protective measures (e.g., get a test or self-quarantine).

Several mechanisms provide location information using a phone’s GPS and Bluetooth functionality. Both Google and Apple acknowledge that using these features in an app will likely drain the battery quickly; if so, people won’t be inclined to use it. Thus, it is a hurdle they have to overcome.

Privacy advocates are fearful about the amount of data that will be made available and its contents. This is an argument that I find awkward, at best. After all, millions of people freely divulge vast quantities of personal information every single minute of every single day — and Facebook, Instagram, Google, and Apple take it all in, package it, and resell it. I guess in this case, the element of outrage is focused on the fact that government officials will have access to the data. App developers insist that they won’t make personally identifiable information available, that the data will only exist for 30 days, that secure data centers will be used, and that the app will be voluntary.

I simply want someone to make something that works effectively very soon. More importantly I want the app to be widely used, because if it isn’t adopted on a wholesale basis, it won’t be useful. (More data means more visibility into infection rates, hot spots, and possible causes, thereby allowing health care officials to respond more quickly.)

For additional information about Covid-19 in New Jersey, you can head over to https://covid19.nj.gov/

We are all in this together, so please take precautions to stay safe and healthy!

…You Need to Keep Your Distance, and No One is Safe

It is hard not to start this post without using the phrase made famous by Don LaFontaine in the 1980s and 1990s. He was the voice over announcer whose movie trailers frequently began with that line. For certain, we are living in a different world now than we were just a few weeks ago.

I want you to know that I am still working quite diligently because IT maintenance is considered one of the “essential” services. So, if you need help, you can always reach out to me by phone or by email. Note that in-person visits are going to be on an emergency basis only until the situation with Covid-19 resolves itself (and Governor Murphy issues a new executive order).

Last week, I informed the director of the Fort Lee Regional Chamber of Commerce that I am willing to help any small business owner (not just chamber members) set up their staff to work remotely. If you know of any small business owner who could benefit from this service, please tell them to go to https://www.heliotropicsystems.com/relief for more information — or have them call my office at 866-912-8808 option 1.

Based on all reports available now (the last week of March), things are going to get much worse long before they get better. The media (print, TV, and social) have made clear the key “rules” everyone should follow to keep themselves virus-free. Please adhere to them! I can’t stress how important it is to keep your distance, to wash your hands thoroughly and frequently, but most importantly to maintain a positive outlook while you are cooped up in your home or apartment.

The Federal Bureau of Investigation (FBI) recently released the annual report from their Internet Crime Complaint Center (IC3). The 2019 Internet Crime Report contains some rather remarkable and sobering statistics recorded on the IC3 website during 2019.

One of the techniques I’ve learned about making a presentation to an audience is to engage with them physically. For example: “Please raise your hand if you’ve been a victim of some form of internet-based scam or fraud in the past 12 months.” Invariably some people in the audience will raise their hand. I’d continue by asking, “Now keep it raised if you went to the IC3 website to report it.” I would be very hard-pressed to convince you that any hands remained in the air. And with that little bit of background, let’s take a look at the numbers. I hope that after you read this newsletter you would contact the IC3 if you inadvertently fall victim to one of these scams.

In 2019, the IC3 received over 467,000 complaints with reported losses that exceeded $3.5 billion. That is approximately 1,300 reports per day and represents a 33% increase in the number of complaints from 2018 with a corresponding increase of 30% in losses. Those numbers reflect both the sheer volume of threats that are taking place and an enhanced effort by the FBI to let people know they should report scams to the IC3.

What accounted for the most substantial loss last year? 23,775 victims reported Business Email Compromise (BEC) attacks, which cost them over $1.7 billion in damages. BEC occurs when a bad actor compromises a legitimate business email account and requests a form of funds transfer. The FBI reports that a new variant of this scam appeared in 2019: diverting payroll funds. In this scheme, a human resources or payroll department would receive an email looking like it came from an employee with a request to update their direct deposit account information. The new account would generally route to a pre-paid card account. The likelihood of recovering those lost assets is extremely low.

Another high yielding scam from 2019 was Tech Support Fraud. The IC3 received over 13,000 complaints that amounted to more than $54 million in lost funds — a 40% increase from 2018. What is missing from this report is the number of victims who fell for the scam but who did not know to contact the IC3 to report their loss. Also missing is the total number of victims who didn’t succumb to the fraud in the first place. (I’d like to give a “shout out” to Rhea Hess for having received and faithfully ignored more of these fake tech support phone calls than anyone I know.)

Also on the list was the Ransomware category, comprised of 2,047 victims who lost $8.9 million. Now I have to admit, that is quite surprising given the high profile ransomware cases involving several cities, government agencies, and the health care industry last year. Again, that goes towards the question of who reports their victimhood to the IC3.

The final category is one that is significant yet frequently overlooked: Elder Fraud. Overall, the majority of losses and incidents occurred to victims who indicated their age was 60 years or over. That amounted to more than 68,000 individuals for a total of over $835 million in losses. Targeting this group is widespread because cybercriminals will invariably go to where they think the money exists.

The most treacherous scams for the over 60 age group involved Romance Fraud, Grandparent scams, and Family/Caregiver scams. The bad actor deceives the victim into believing there is a trusting relationship. The victim is persuaded to send money, or provide personal and financial information, to the bad actor. This situation frequently leads to Identify Theft or Account Takeover, where the criminal has sufficient personal identifying information that they can commit fraud against the victim’s financial accounts.

Steps You Can Take to Avoid Falling Prey — And What to Do If You Are a Victim

One of the best ways to avoid a lot of grief and heartache from these scams is to exercise a moment’s caution every time you encounter someone who is calling you for any personal information.

Similarly, if you need to contact any company for support, DO NOT search for their phone number! Scammers have already rigged the search results list on Google so that their fake phone numbers appear before the real ones. Those links go to fraudulent websites that will try to obtain personal or credit card information. If you need to contact any company, go directly to their website and look up the phone number.

If you think you’ve fallen victim to a scam, the first thing you should do is call me so that I can assess what has occurred. As appropriate, I will help you file a report with the local police, and work with you to contact your financial institutions.

I am going to insist that you log the case with the IC3 (https://www.ic3.gov). Your complaint must contain all of the required data, including banking information.

In terms of BEC fraud, there are more specific actions to take. These include:

  • Contact the originating financial institution as soon as fraud is recognized to request a recall or reversal as well as a Hold Harmless letter or Letter of Indemnity.
  • Never make any payment changes without first checking in with the intended recipient. Verify that email addresses are accurate when checking email on a cell phone or other mobile device.
  • And for heaven’s sake, call someone if there’s a significant amount of money involved, or if the request differs from your usual business process or procedures.

Thanks and safe computing!