Six Things We Do Better Than Other IT Companies
Here is what I promise to deliver when you select Heliotropic Systems to service your company's computers and network:
- When you call us about a computer or network problem, we guarantee that your phone call will be answered immediately, or returned within 60 minutes or less, by an experienced technician who can help.
- You should not have to wait around all day for your problem to be fixed. We understand how important your computer is to you; that is why we have the ability to remotely access your computer (providing you have an Internet connection) to start working on it the moment we are available.
- You deserve to get answers to your questions in plain English. We will not talk down to you or make you feel stupid because you don’t understand “geek speak.”
- You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy, with no hassles and no problems.
- You should expect that no damage will be done to your hardware or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling the job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before we start the work. You can also choose to have your data backed up before we begin any work on your computer.
- You deserve a fully functioning computer system. If, at any point, a problem arises and you are not happy with our efforts to correct it, please let us know so that we can do everything possible to remedy the situation. If we still cannot resolve the problem to your satisfaction, you are entitled to a 100% refund – no questions, no hassles.
A large portion of our business comes from referrals from happy, satisfied clients. We want you to recommend us and we know that you will only do this if you are pleased with the services we provide. That is why we work so hard to go above and beyond the call of duty.