A one-hour “Technology Tune Up” and Larry cleaned up the problem I called him about in the first place, was able to convey all of the technical information about what he was doing in plain English, and worked to make things right with my computer.

I was walking to the garage to get to my car when one of my neighbors turned and said to me, “If you ever need someone to look after your computer, Larry is your man.” Well, that was a pretty remarkable coincidence, because I was getting a pop-up message from Norton about PasswordRevealer. As Larry handed me his business card, he explained that if it was an alert, Norton was doing its job and protecting my computer. But it showed up several times a day, so when I happened to see him later that same day, I asked if he could stop by to take a look.

The entire repair process took a few days – not several weeks! The price of the repair was covered by my credit card – and was nowhere near $700!

Several weeks ago, on a Saturday, I was working on my Hewlett-Packard laptop. Suddenly, it “blacked out” and nothing appeared on my screen. I had purchased this HP laptop approximately 13 months ago from Best Buy. I thought it advisable to take my machine to them, and let their Geek Squad repair it. Much to my amazement, I was told that the machine had to be sent back to the factory, and that I could expect a turnaround time of three to four weeks. I was upset because I use that laptop for work. Furthermore, they told me that the cost could be as much as $700. I thought that was absurd, because I could have purchased a new laptop for approximately that same amount.