I received a phone call from a client the other day.\u00a0 She complained that the USB mouse she was using with her laptop had stopped working.\u00a0 I went through the normal series of diagnostic questions:<\/p>\n
She replied \u201cyes\u201d to all of these questions.\u00a0 She also told me that the transceiver \u2013 the part that actually plugs into the laptop \u2013 had gotten extremely hot.<\/p>\n
That surprised me, because I would not expect the transceiver to get very hot.\u00a0 Nevertheless, I believed that it was defective and had died.\u00a0 I suggested that if she was going to Staples any time soon, she could pick up a new one.\u00a0 A quick look at their web site confirmed this was not an inexpensive purchase; replacing this mouse would cost $39.99 plus tax.<\/p>\n
Obviously undeterred by this set back, my client did what most people would not.\u00a0 She called Microsoft!\u00a0 She spoke with a customer service representative who acknowledged the problem and offered a free replacement.\u00a0 When she called me back later in the day, extremely pleased with her exploits, I was quite surprised.<\/p>\n
At that point, I took some time to research the issue with more care, and it is quite prevalent.\u00a0 The mouse works for a while, the transceiver becomes extremely hot, the circuits inside melt, and the wireless mouse no longer works.\u00a0 While Microsoft has not issued a recall for this product, it has established a policy of free replacements for which it provides a three-year warranty.<\/p>\n
So, if you happen to have a Microsoft Wireless Mobile Mouse 4000 (Model D5D-00001) and it stops working, you don\u2019t have to call me.\u00a0 You can call Microsoft at 800-933-4750, and don\u2019t worry; this call center is located in Canada.\u00a0 Have your mouse handy when you call them.\u00a0 They will need the Product ID (PID) from the bottom.<\/p>\n
Did this information help you?\u00a0 Please let me know!<\/p>\n","protected":false},"excerpt":{"rendered":"